TERMS AND CONDITIONS
COLOUR MATCHING:
To ensure colours are printed correctly, the customer is responsible for providing colour specs or asking Standout Motorsports Australia to provide colour samples printed on vinyl material before production or before a car is wrapped.
When supplying your own artwork, it is to be high-resolution - at least 300 DPI (dots per inch) and sent in a file format like .jpeg .tiff .pdf .eps .ai. Standout Motorsports Australia cannot accept logos or images taken from your website or a business card as they offer poor resolution and quality.
Standout Motorsports Australia is not liable for colour match prints and low resolution prints unless colour specs and vector files are provided by the customer.
PAYMENT TERMS: We cannot start your project, do any mock-ups or confirm any bookings until the 50% deposit is paid. By paying the deposit, the customer agrees that they are the responsible party for payment of the completed services. The customer agrees to make full payment prior to vehicle release and agrees to be responsible for all collection fees including attorney fees and court costs for any unpaid balances at the interest rate of 18% per annum. Any materials for the customer’s job is required to be paid for 100% prior to the order before the work will be performed. The material that is ordered is non-refundable if you do not proceed forward with the installation. We do not accept cheques. We do not accept credit card payments over the phone. Any request changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. The customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.
GENERAL TERMS AND CONDITIONS, TERMS OF PAYMENT, LEGAL FEES, AND DISPUTES: Your deposit is your confirmation to the booking date. We do not lock in bookings if the deposit is not paid, therefore the agreed date can change at any time until deposit is paid. Any invoice that is not paid at the time of delivery is considered past due and the customer is responsible for all collection fees including but not limited to attorney fees and court costs for unpaid balances at the interest rate of 18% per annum. This is not an expectation contract and we are not responsible for buyers’ remorse. By accepting the vehicle you are accepting the job as complete and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt. The customer shall identify to Standout Motorsports Australia in writing any dispute concerning an invoice within ten days of the date of the invoice. If disputes are not identified in writing within the ten-day time frame the customer has accepted the job and the invoice. The customer must contact Standout Motorsports Australia of any and all work in dispute, accompanied by written explanation. After investigation, if an error is found on our behalf we will make appropriate corrections.
RETURNS: 50% deposit is non-refundable. Vinyl material is a non-returnable item once the material is installed per the customer’s personal request. All graphic art work and any ordered vinyl material for any projects is paid by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason, 50% deposit is non-refundable and the customer will be charged an additional 25% restocking fee if it's a specialty vinyl. Once vinyl is installed all sales are final and there is no refunds. If an issue arises the customer must submit their complaint in writing and give Standout Motorsports Australia the opportunity to see the issue and try and resolve the issue prior to pressuring any legal actions. Since all wrap installations are customised to the customers specifications, Standout Motorsports Australia must be given the opportunity to address any issues, including removal and re-installation time (if deemed necessary by Standout Motorsports Australia), before the customer is approved of a refund.
AS ARTWORK/VINYL ARE CUSTOM INSTALLED TO THE CUSTOMERS SPECIFICATIONS, ONCE THE VINYL IS INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED.
CONTENT: We reserve the right to refuse any customer for any reason.
WE ARE NOT RESPONSIBLE FOR THE CONDITION ON THE VEHICLE’S PAINT SURFACE PRIOR TO THE VINYL BEING INSTALLED.
VEHICLE WALK-THRU: Wash vehicle using ONLY water and soap before dropping off. Even though we prep and clean the vehicle for install, wax and other chemicals will prevent the vinyl to stick to surface. Do not wax or clay bar. Any wax or chemicals left on vehicle by waxing and or clay bar will result in bubbles and vinyl will not cure properly. Standout Motorsports Australia will not be held liable for vinyl that will not stick and cure properly due to wax/ceramic or other chemicals used before install. There will be an additional charge of $80 if we have to wash your vehicle. Standout Motorsports Australia is not liable for any damage if asked to remove any parts from vehicle.
INSTALLATIONS: Vinyl material is a pliable plastic material that we make every effort to make it look as seamless as possible, however, there may be curves, bumps, rivets, mouldings and deep-channelled curves that the vinyl will not be able to conform to. In some cases, relief cuts need to be made or patches need to be installed to cover certain areas. Stretching will result in some shrinkage as it attempts to return to its original form/dimensions. As it shrinks, some minor tenting and lifting does occur and will be addressed if necessary, in the 90 day period. All vinyl material needs to be applied to “like new” vehicle finish for the best results. There must be an excellent bod of the paint and its finish to the vehicle surface. Any rust, bubbling, caulking, scratches, dents or other damage will be visible through the film, and such surface imperfections may damage the film or cause the film to fail prematurely. Areas repaired with body filer must be sanded, epoxy primed and finished with OEM (Original Equipment Manufacturer) paint or clear coat. Also, any areas with caulking need to be re-caulked over the installed vinyl. Any recently applied finish must be fully cured for a minimum of 30 days prior to film being applied.
ONCE INSTALLED, VINYL MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF 1.8M FROM THE VEHICLE.
Installation time is based upon many factors including but not limited to, film selected, curing time, places where vinyl material is being installed, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.
WARRANTY AND MATERIALS: Our selected suppliers only are installed per the customer or authorised representative's request. We are not the manufacture of the product, and all warranties are ordered through the manufacture of the product the customer specifically ordered. For warranty information you must visit the manufacture website or brochure for specific information regarding the product(s) you ordered. Standout Motorsports Australia is the installer of the product, not the manufacture. However, if there is something wrong with the product our manufactures do stand behind their products as do, we, so please do not hesitate to contact us. Damage done to the vinyl material by the customer, or any third party is not a warranty issue and will not be covered as such.
Although vinyl manufactures guarantee the material to last up to 5 years, high end material 7 to 10 years, the actual lifespan of a vehicle wrap will be considerably less more or less 3-5 years depending on the weather and after care.
AFTER CARE:
• Keep the car out of direct sunlight for the first 2-3 days after installation.
• Hand wash your vehicle bi-weekly with a nice soft sponge. Strong jets can cause the vinyl to lift at the seams. Brushes and bristles can scratch your vinyl. Colours can start to fade and dull with repeated exposure to harsh chemicals and abrasives. None of these things will help your vehicle wrap last, so avoid them at all costs.
• Don’t wax your vinyl-wrapped vehicle. It will degrade your vinyl and shorten the life of your wrap. (NEVER WAX or CLAY BAR) It will cause the vinyl material to turn yellow and crack.
• Take care of edges particularly on doors/trunk/hood. Should any damage occur, contact us immediately. Do not try and fix it yourself or the warranty will be voided.
• Remove bugs and bird droppings immediately as these can stain the wrap. Soak them and wipe them off without scraping.
• Use aftercare products with a low ph like “Windex Vinegar multi-Surface”on a bi-monthly basis. Spray the onto a microfiber towel or directly onto the surface. Wipe the surface clean, then turn the towel and dry. This cleans and protects the wrap which ensures that it looks brand new for years.
UPKEEP: It will take approximately 30 days for the wrap to cure. Graphic installation warranty covers minor lifts and is good for 90 days starting of when the wrapped vehicle is taken from our shop. It is up to the customer to maintain it.
PRINT, DESIGN AND PRODUCTION: (50% deposit is non refundable if customer decides to cancel for any reason) Customer is responsible in providing company logo in high quality and the correct information.
1. Artwork - supplying your own artwork in VECTOR FORMAT files .ai or .eps and High Resolution 300 dpi .jpegs or .tiff and include HEXIS colour specs to ensure colours are printed correctly.
2. Design - This is the longest part of the vehicle wrap process, it can take anywhere from 5 to 40 hours, depending on the complexity of the design and style of vehicle. Certain graphics may have to be specially cut and contoured to fit parts of the vehicle, which can take longer.
3. Proofing - Once the design is ready, Standout Motorsports Australia create an electronic or printed proof of the wrap. It's important to carefully examine the proof for any mistakes you find and immediately note any changes you want made to the final wrap before printing. Any changes you have after the wrap goes into final production can delay turnaround and add significantly to your costs.
A mock up is an artistic representation of what your graphics will look like. Standout Motorsports Australia reserve the right to slightly modify certain measurements and/or areas to accommodate production and installation. As this colour rendition is generated by computer, the colours may vary slightly from actual decal material.
Standout Motorsports Australia are not liable for colour match prints unless specified by the customer. Reprints will result in an extra charge. Reprints prints may also be slightly different shade from last print due to humidity & temperature. There may be small bandwidth on prints when seen close up, but wraps are meant to be seen 6ft away. There are no refunds, reprints or redo's, because this is out of our control.When design is approved, Standout Motorsports Australia are not responsible for typographical errors and colour errors. All artwork remains with Standout Motorsports Australia unless customer has specifically paid for the artwork on invoice. All copyrights belong to Standout Motorsports Australia.
4. Printing - Vehicle wraps are printed in multiple panels and carefully pieced together during installation. After printing the wrap, ink needs 4-6 hours to "gas out", this prevents the vinyl from bubbling or wrinkling during installation.
5. Installing - Your vehicle needs to be thoroughly clean so that the wrap will adhere properly. You would need to wash your vehicle before you leave it with us. Taking it through a high pressure car wash that uses powerful detergents should clean off most grime and debris.
During installation, we use a heat gun to stretch and reposition the vinyl and a squeegee to eliminate imperfections. It's important to note that we rely on sharp razors to manipulate the vinyl and remove excess material around door handles and crevices. Even with the expert installers, there's some potential for minor nicks and scratches to the surface.
CHANGES/CORRECTIONS/ERRORS: It is up to the customer to provide all the correct information. If artwork was provided by the customer, Standout Motorsports Australia are not responsible for any errors or quality of images or artwork. Once artwork is approved by customer, any changes done before and after production will have an extra cost depending on the size of the reprint and time of design making the changes.
We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at anytime without prior notice.
WHAT TO EXPECT FOR PRINTED WRAPS:
· Door handles will not be wrapped
· Bumpers on vans, busses and large vehicles will not be wrapped
· Wheel wells will not be wrapped
· Running boards will not be wrapped
· Severe channel areas will not be wrapped to prevent wrinkling, lifting or bubbling
· There will be overlaps and seams
· The vinyl may lift in difficult areas
· There may be bubbles and wrinkles in difficult areas
· The final colour may be slightly different than the mock up unless customer has provided HEXIS colour specs
· There may be bandwidth on prints visible in close proximity
REMOVAL: Your vehicle's vinyl material should last you 3-5 years, depending on how well you maintain it. When it's time to remove it, our pro installers can cleanly remove a wrap. Price of removal is $105 an hour. When estimate price is given, its just an estimate based on how many hours we think its will take to remove but is not the exact price. We will add a charge if vehicle removal takes longer than estimated, hours charged for removal may vary depending on how long the wrap was on and the weather it was exposed to. Standout Motorsports Australia are not responsible for the condition of the paint and body when removing old vinyl.
Additional Information:
Please remove all personal items before delivering your vehicle. Standout Motorsports Australia are NOT RESPONSIBLE FOR ANY PROPERTY LOSS.
VEHICLE STORAGE FEES: Vehicles left beyond the authorised pickup day will be charged $35.00 per day, per space occupied, until the vehicle or vehicles have been picked up and paid for.